Aug 19, 2020
If you run a trucking business and you're thinking about getting into freight brokering, what can you learn from one of the leading freight brokers, PDQ America?
Joining Chad this week to share his story of how he started a trucking company without knowing anything about trucking is Michael Clements, Jr., President at PDQ America.
While this is a fascinating, honest and transparent account of starting a business, the truly awe-inspiring part is how Michael was able (and willing) to pivot the business when things weren’t going well, building a brokerage company from the ashes of his trucking company.
Michael realised that the trucking industry needed a higher quality freight brokerage experience, and with that, PDQ America was born.
Today PDQ America is a freight broker with a difference. The difference being the company is built on providing the best brokerage experience to customers by investing in his employees, PDQ’s processes and technology.
If you only have one key takeaway from this episode, let it be this - great customer service is essential to business success.
What you’ll learn about in this episode:
- The story of PDQ
- How to be a trucking company without trucks
- Why he transitioned into freight brokerage
- Why outstanding customer service is their point of difference
- The customer service training PDQ America gives staff
- Why not every trucking company needs a brokerage licence
How to connect with Michael Clements Jr.:
- Newsletter - Flatbed Forecast
- Podcast - Trucking For Millennials
- LinkedIn - Michael Clements Jr.
- Email - michael@pdqamerica.com