Oct 11, 2017
Luke Busskohl is Chief Operating Officer at Arrow Stage Lines. He is a driven leader with an ingrained passion for the motorcoach and transportation business. He has held various positions and been exposed to every facet of the transportation business landscape. Luke is a recognized servant leader with a focus on the entire business experience.
“Servant leadership is serving other people so they can reach their full potential.”- Luke Busskohl
What you’ll learn about in this episode:
- As Chief Operating Officer, why it’s good to learn every aspect of the job
- Servant leadership: working to help somebody else succeed
- Why it’s important to care for employees as a whole person
- Scheduling one-to-one meetings and putting them in the calendar helps with consistency
- Arrow Stage Line’s driver retention rate
- Components of compensation, benefits, equipment & maintenance to help retention
- How an open-door policy helps with communication between staff and motor coach operators
- What are motor coach forums
- Some changes the company put into place that came from operators
- Mentoring programs that assist in driver retention
- How can we be helping the whole person, not just looking at their productivity in their job
- What it means when one of the company’s critical success factors is God’s favor & grace
- Why making decisions based on high integrity and Biblical principles may not always be most profitable
- How can we change the world through the motorcoach industry
- Operating in high integrity with no shortcuts: an example with paperless logs
Ways to contact Luke:
- Website: www.arrowstagelines.com
- Twitter: @LukeBusskohl
- Facebook: www.facebook.com/arrowstagelines