Oct 4, 2017
Tom Knasel is a Senior Recruiting Manager at Industrial Transport Services. He describes himself as a process improvement manager who just happens to be involved in truck recruiting.
“Getting the right people into the company is essential, regardless of position, for success.”- Tom Knasel
What you’ll learn about in this episode:
- Easy, “low cost or no cost investments” reduced turnover rates from 100% to 40%
- Why “legacy processes” need to be evaluated before changing anything
- Increasing retention: why this starts at the job interview
- The importance of potential employees connecting with the company’s values
- Creating an onboarding process that is all about connections
- How you can show your new employees who you and your company care
- Why every new employee receives a trainer, regardless of how many years of experience as a driver
- A major challenge in recruitment is applicants with CDLs and how to approach those individuals
- Why the right person is more important than the right credentials
- What happened when Tom hired an Amish man who only had his driver’s license for 3 months
- Employee referrals: how they went from the 5th lead source for recruitment to the 2nd source
- Did compensation have any effect on the reduction of turnover rates?
- The two questions everyone needs to ask themselves to establish their company culture for better recruitment and retention